Request Service
Experiencing a system problem, trouble condition, low battery, false alarm, or other issue? Contact Guardian for assistance.
Request Service →Guardian Customer Care
How Can We Help?
Get support for your Guardian system, request service, find helpful system information, or contact our team for assistance.
Customer Resources
Find What You Need.
Whether you need service, documentation, troubleshooting help, or account assistance, start here.
Frequently Asked Questions
Find answers about system testing, user codes, account updates, trouble conditions, accidental alarms, and common system issues.
View FAQs →Battery Replacement Guide
Learn about common security-system batteries and what to do when your keypad or device reports a low-battery condition.
Battery Information →User Manuals & Tutorials
Access helpful information for supported Guardian systems, including DMP, Virtual Keypad, Alarm.com, and other platforms.
View Resources →Insurance Certificate
Need documentation showing that your property has a professionally monitored security or fire system? Guardian can help.
Request Documentation →False Alarm Prevention
Simple steps can help prevent accidental alarms and unnecessary dispatches while keeping your system ready when it matters.
Prevention Tips →Frequently Asked Questions
Common System Questions.
These are some of the most common questions our team receives from Guardian customers.
How often should I test my security system?
Guardian recommends periodically testing your system to confirm that alarm signals are being transmitted properly. Contact Guardian before beginning a test so your account can be placed into test status.
What should I do if my system shows a low battery?
A low-battery message may refer to the main control panel or an individual wireless device. Contact Guardian if you are unsure which battery needs attention.
How do I change users or alarm codes?
Procedures vary by system. Guardian can help identify your equipment and provide the appropriate instructions.
How do I update my emergency call list?
Contact Guardian whenever names, phone numbers, emergency contacts, or other important account information changes.
What should I do after an accidental alarm?
Follow the instructions provided for your system and contact the monitoring center promptly if needed. Guardian can also help review recurring false-alarm issues.
Battery Replacement
Low Battery?
Security systems may use several different battery types depending on the control panel, sensor, keypad, or other device.
If you know which device is reporting the low battery, Guardian can help identify the proper replacement battery and provide guidance.
Get Battery HelpCommon Battery Types
- CR123A lithium batteries
- CR2032 coin-cell batteries
- CR2430 coin-cell batteries
- AA batteries
- Rechargeable control-panel backup batteries
Battery requirements vary by equipment. Check your device documentation or contact Guardian before purchasing a replacement.
False Alarm Prevention
Help Prevent Accidental Alarms.
Proper system use and routine maintenance can reduce unnecessary alarm activations.
- Make sure protected doors and windows are completely closed.
- Train everyone who uses the system on proper operation.
- Keep motion-detector areas clear of moving objects when possible.
- Contact Guardian before remodeling or making major changes.
- Report recurring trouble conditions or false alarms.
- Keep emergency contact information current.
Service & System Upgrades
Keep Your System Working Its Best.
Guardian offers service and maintenance options for eligible systems. We can also evaluate older equipment and recommend current upgrade options based on your property and protection needs.
Contact Guardian for current pricing, coverage details, service-plan availability, and upgrade options.